Thank you for choosing Asheli for your service needs. Below is our detailed Cancellation Policy to ensure a transparent and smooth process:

1. Cancellation Before Approval:

   • Customers can cancel their service request anytime before the company approves the service.
   • If the cancellation is made before approval, the customer retains the full right to a refund of the paid amount.

2. Cancellation After Approval:

   • Once the company has approved the service, the customer is no longer eligible for a refund.
   • In exceptional circumstances requiring cancellation after approval, the case will be carefully reviewed by our support team to determine an appropriate resolution.

3. Procedure:

   • To cancel a request, customers must send a cancellation request via email to:
     support@asheli.net
     or contact us at:
     +218916609859
   • The cancellation request must include the service request number and the reason for cancellation.

4. Refund Timeline:

   • If the customer is eligible for a refund, the process will be completed within 7 business days from the cancellation date.

5. Frequent Cancellations:

   • Asheli reserves the right to review accounts with frequent cancellations and may impose restrictions or additional charges in some cases.