At Asheli, we are committed to ensuring customer satisfaction and providing a risk-free experience. Below are the details of our refund policy:

1. Eligibility for Refund

• Users are eligible for a refund if the service request is canceled before the company approves it.
• If the service has already been delivered or started, users are not eligible for a refund unless there is clear evidence of negligence by the service provider, which will be verified upon review.

2. How to Request a Refund

• To submit a refund request, please contact us via:
  Email: support@asheli.net
  Phone: +218916609859
• Your refund request must include:
  • The order number.
  • Reason for the refund request.
  • Supporting documents (e.g., photos, videos).

3. Refund Processing Time

• Refund requests will be reviewed within 3 business days.
• If approved, the refund will be processed to the original payment method within 7 business days.

4. Additional Terms

• In case of disputes over refund eligibility, the case will be fully reviewed by the Asheli team, and our decision will be final.
• Refunds do not cover any additional charges incurred during the payment process.

5. Non-Refundable Cases

• Orders that have been approved and initiated.
• Services that have been fully delivered as per the agreed description.
• Complaints that do not demonstrate any fault or negligence by the service provider.